I cannot order through the website!
Send an e-mail or fill out our Contact form with the style you are looking for and we will contact you within a day. |
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I cannot find the right style!
Send an e-mail or fill out our Contact form with the style you are looking for, or describe it and we will help you: we are selling Wolky's over 25 years and we do know allmost every style! |
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What about guarantee on Wolky's purchased through the internet?
On all Wolky's is the normal guarantee from Wolky, as well as our shop-service valid. If there is any problem with any Wolky (even if not purchased at our shop): just e-mail us and we will help you out.
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How can I pay safe?
We accept Visa, American Express and Mastercard. Alternatively, you can pay through your Paypal account or use Sofort Banking where available. When you place an order, you can feel confident that your credit card information is protected by our secure server. |
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What are the shipping costs?
Shipping costs to Belgium, Austria ,Germany and The Netherlands are € 2,49. Shipping to other destinations is only possible by payment in advance, the costs are always *€ 40,00. *There is an exception for the following destinations in Western Europe: Shipping costs to Denmark, France, Italy , Luxemburg and Spain are € 15,00. Shipping costs to Finland, Norway, Ireland, Portugal and Poland are € 20,00. Unfortunately we are not able to ship to Canada, Australia and New Zealand. If you live in the United Kingdom you can place an order at wolky.co.uk. If you would like to pay in dollars, you can place an order at wolky.com. The minimum order value is € 15,00 per order. |
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How long does delivery take?
Please note that our delivery time is approximately 10 days. Due to the brexit, individual orders to the UK are collected for shipment and forwarded from our Central Warehouse in The Netherlands. Therefore, there is a delay between the shipping notification email and the actual delivery of the package to you, this delay will be a couple of days before you can check the status after receiving the shipping notification email.
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Your order will be processed and shipped on the same or the next day, due to the time difference. Normally your parcel will be delivered at your door, within 3-8 business days. Due to the brexit your order will be delivered within 10 days. Our standard shipments from the USA are delivered with UPS and from the UK with UPS and/or DPD. If you have any other inquities regarding shipping, please contact us. |
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What is your return policy?
If you are not totally satisfied with the shoes, you can return these within 28 days of receipt for a full refund/exchange. Please register your return online here before sending it back to us.
If you wish to return your order (or part of it) you will need to pay postage. You are free to use any shipping company for returning the shoes. The return address is; Wolkyshop, Ulenpasweg 5-3, 7041 GB ´s-Heerenberg, The Netherlands. |
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How are the heel height and shaft width measured?
How are the heel height and shaft width measured?
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The heel height is indicated on every article card. With boots the shaft circumference and the shaft height is also indicated on the card. All ladies’ shoes have been measured with a size 38 as sample; for men’s shoes we’ve used a size 42. These measurements are merely an indicator to help you decide what shoes would fit your specific needs. These measurements might deviate depending on what size you choose. Below you can find a short overview, explaining how we can measure the width and height of our heels and shafts. |
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Measure from the back of the shoe, from the point where your heel touches the floor to where it ‘merges’ with the back-end of the shoe. Note that with recessed heels your measurements might seem a bit off, but remember that these heels provide an optical illusion of extra height. You can view the exact measurements on the article card. The article card will also mention when your selected shoe has a recessed heel. |
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To determine exactly where the boot ends below the knee we can measure the shaft height. The shaft is the upper part of the boot, from your ankle to the top of the boot. Measure from the top of the heel to the highest point of the backside of your boot. Note: The heel doesn’t add to the total height in these measurements! |
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The circumference of the shaft is measured on the upper side of the boot. Remember that the material or finish of the boot is an important factor. E.g. when the boot’s upperside is lined with elastic material, even though the measurements do not account for this elasticity, the boot might still easily fit because the material can be stretched. |
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The shaft width is measured at the greatest measurable circumference around the shaft of the boot. This applies to mid-high and high boots, and is most often measured in the calves.
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How can I convert my shoe size?
Click here for the shoe sizes conversion table from European sizes to USA or English sizes. |
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Is your question not listed?
Please send us an e-mail or fill out our Contact form and we will answer your question as soon as possible, mostly within 24 hours. |
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